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Retail & Shopping Mall - Service Desk
The Platinum Service Desk offers Tenants a powerful and easy to use, multilingual web based medium for posting and logging maintenance and customer service issues and requests to management.
Through the Service Desk Tenants can order from the Concierge Service. Such services as water delivery, cleaning service, using the business center, can all be accessed at the click of a button.
Tenants are given status reports via email, SMS and their Personal Service Desk Space regarding the progress of their service delivery or request.
All requests, actions and results are logged.
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- Maintenance Requests
- Customer Service Requests
- Concierge Requests
- Charges & Account status
- Web based tenant posting
- SMS & PDA tenant posting
- History tracking
- Notifications – email, SMS
- Integration into PMS
and Web Systems
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Service Desk Example Screenshots
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| Click to view full size image |
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| Concierge Services Post Form |
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